Refunds & cancellation
Last updated October 12, 2026
Purchases are gated during beta
Paid checkout remains closed until the cost benchmark, provider approval, and launch review are complete. Prices shown as planned offers are not open orders. Final commercial refund terms must be published before checkout is enabled.
Collection failures
Unused reserved credits return automatically when a job finishes, fails, or is cancelled. Completed unique records remain chargeable even when some fields are unavailable. A lower result count does not consume the unfulfilled portion of the reservation.
Billing questions
Contact us with your workspace email and order reference for duplicate charges, payment errors, cancellation, or refund requests. Never send full card details. A refund event pauses further collection while its associated credits are reconciled; it must not generate extra credits.
Subscriptions
Monthly credits do not roll over. Subscription management is handled through the configured payment provider’s customer portal. Use Manage existing subscription under Usage & billing for your provider portal; contact the operator if unavailable. Custom services use a separate accepted quote and cancellation agreement.